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5 April 2019 Edenred Launch SaaS Based Incentives Platform

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7 November 2019 Semafone Empowers Payments Within Contact Centres

Semafones Intelligence+ empowers contact centres with actionable payment transaction analytics New offering provides the value of insight with access to… , Serenova 4 October 2019 Serenova Launches Contact Centre Maturity Assessment.
Serenova Launches Contact Centre Maturity Assessment Serenova.

A leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider

unveiled a free… , 4 October 2019 Contact Centres Without Real Time Speech Analytics Face Risks.
Contact Centres Without Real Time Speech Analytics are relying on ‘Yesterdays News’ warms Avoira Most UK contact centres are risking… , 5 April 2019 Edenred Launch SaaS Based Incentives Platform.
New Incentive platform from Edenred  UK powers up sales, channel sales and customer service performance Today, Edenred UK is launching… , 18 March 2019 Unlocking Conversations With AI Speech Analytics.
8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organisation 8×8 Quality Management and Speech… , , Serenova 15 March 2019 Serenova Strong Market Traction with Quality Management.
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider, is experiencing significant industry adoption for its native quality… , 1 March 2019 Talkdesk Amplifies Innovation for Enterprise Contact Centres.
Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres to provide a personalised,… , , 26 February 2019 NICE Revolutionise IVR Optimisation with Advanced AI.
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced personalisation and deep understanding… , 19 February 2019 Clarabridge Record Growth in the Contact Centre.
Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites 800% Uptick in Contact… , , .

Altitude Software 14 February 2019 Altitude Unveil App Marketplace: Xperience Hub

Altitude Software unveils its applications marketplace: Altitude Xperience Hub Altitude Software enables a fast and simple integration with its ecosystem… , 18 December 2018 RMG Networks reimagines the SYMON Brand.
RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with a fresh, new look… , , – WFM, .

* Aspect Software 29 November 2018 Aspect Announce Integration of WFM & Amazon Connect

Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation… , , * Aspect Software 12 November 2018 Aspect Software Announces Latest Releases to Aspect Via.

Aspect Software Announces Aspect Via 18.1 with Smarter Omni-channel Automation

Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities –… – Customer Experience, , , 12 November 2018 NICE Unveils Journey Excellence Score Measuring Omnichannel CX.
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences NICE have announced the Journey Excellence Score (JES),… , , Puzzel 1 November 2018 Puzzel Agent App for Omni-Channel Customer Service.
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud contact centre solution enables… , , , 23 October 2018 Jabra Launch Engage 50, Professional Digital Contact Centre Headset.
Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With three patents, the Jabra… , , – WFM, .

U-WFM 18 October 2018 U-WFM Announce Next Generation of Cloud WFM for Contact Centres

U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable – realise the benefits… , 11 October 2018 npower to use Apple Business Chat for Contact Centre Agents.
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use Apple Business Chat for… , , .

* Aspect Software 2 October 2018 Aspect Announce Via 18.1 Contact Centre Solution

Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation

streamlined performance insights, improved employee engagement, GDPR compliance capabilities –… 2 3 … 10 ».

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